Contact

Have a question about a music box, your order, delivery or a return? Write to our customer service team at contact@nz.musicboxhaven.com.

Product questions

Include the product name or page link and the option you are interested in. Tell us whether your question concerns the melody, dimensions, materials or personalisation so that we can identify the correct model.

Existing orders

Include your order reference and the email address used at checkout. For delivery enquiries, explain the issue and check the delivery address shown on your confirmation.

Returns

All return requests are handled by email. Please read our returns and refunds policy and ask for the appropriate return instructions before posting an item.

Company details

See our legal notice for the store operator and registered office.