Privacy policy

Who is responsible for your data?

Music Box Haven is operated by DIGITALE BUSINESS LLP, a limited liability partnership registered in England and Wales under company number OC432249. Registered office: 71–75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, United Kingdom. Email: contact@nz.musicboxhaven.com.

Information we use

We use the contact and order information you provide: name, email address, telephone number, billing and delivery addresses, items purchased and payment references. Customer service correspondence may include details you send about a product, delivery or return.

Technical information such as IP addresses, request logs and security events may be processed to operate and protect the website. Payment-card information is handled by Stripe; the shop does not store full card numbers.

Why we process information

We process order details to perform our contract with you, including payment, delivery and after-sales service. We retain records where required by legal and accounting obligations. Security and frnzd-prevention processing is based on our legitimate interests in running a reliable shop. Where consent is legally required for an optional use, we will request it separately.

Who receives information?

Information may be shared with service providers as necessary for their role, including Stripe for payments, Cloudflare for hosting and security, delivery providers for fulfilment, and email providers for order communications. We do not sell customer data. Providers may process information outside the United Kingdom; where required, appropriate transfer safeguards apply.

Cookies and sessions

Essential session technologies support basket recovery, secure checkout, sign-in and access protection. These are used for the requested functionality and security. Optional advertising or analytics technologies require any consent applicable to their use.

Retention

We keep information for as long as necessary for the purpose for which it was collected, including order fulfilment, complaints, security and statutory record-keeping. Sign-in codes expire after a short period. Financial records may need to be retained longer than an active customer session.

Your rights

Depending on the circumstances, you may request access, correction, deletion, restriction, portability or object to processing. You can withdraw consent where processing relies on consent, without affecting earlier lawful processing. Email contact@nz.musicboxhaven.com; we may need to verify your identity before responding.

You may also raise a concern with the UK Information Commissioner’s Office. Your rights may be subject to legal exceptions, including obligations to retain accounting records.

Contact

For privacy questions or requests, write to contact@nz.musicboxhaven.com and clearly state the information or order concerned. Please do not send payment-card details by email.